Practice Manager

Our experienced and welcoming Practice Manager Milena will guide you through your surgical journey and endeavours to ensure that your experiences are as streamlined and efficient as possible.

After studying Psychology at The University of Wollongong & completing over 7 years of experience within the medical administration industry, Milena now regularly attends conferences & seminars to further her education including The 2017 Vegas Cosmetic Surgery Symposium in Las Vegas, USA, the 2016 Plastics Practice Managers Meeting in Sydney, Australia and the 2015 and 2019 Global Aesthetics Conference in Miami, USA.

Milena’s favourite part of her role is observing the journey of each patient from their initial consultation to their final post-operative appointment. She loves “happy tears”!

In her spare time Milena loves running & hopes to one day run in the New York City Marathon

Patient Coordinator

Charlotte is our motivated and highly organised Office Assistant. Her warm personality and extensive experience in both healthcare and customer service will have you feeling as if you’re right at home from your very first phone call. Charlotte is often the first point of contact both in person and over the phone and always strives to go above and beyond.

Driven by her genuine passion for helping people, Charlotte has completed her Bachelor of Speech, Hearing and Language Sciences and wishes to pursue a Masters in Speech Pathology in the future. Charlotte continues to further her patient coordinating education by attending the Global Aesthetics Conference in Miami, USA in November 2019.

Charlotte’s favourite thing about her role is seeing the positive physical & mental outcomes post-treatment and learning ideas for our practice through patient feedback.

In her leisure time Charlotte loves travelling (in particular to The USA), reading, exercising and socialising over coffee.

Director of Nursing

Retha loves making a difference to a patient’s clinical experience. As Director of Nursing, she is often part of the clinical team where she actively ensures excellent patient care is provided.

Born, raised and studied in South-Africa where she completed her nursing studies at the S.G Lourens Nursing College she also completed a Degree in Clinical Education and Administration at the University of SA(UNISA). She emigrated to Australia in January 2000 and furthered her education by doing an Orthopaedic specialty through The College of Nursing.

Retha loves renovating furniture, reading biographies and autobiographies. She is an avid walker and nature lover. Her dream is to walk Camino de Santiago.