JSDS is committed to providing the best possible patient care. As a patient you have certain rights and responsibilities. The Australian Charter of Healthcare Rights have outlined the rights of patients as below:
Patient Rights
Access To Care
Patients have the right to access care and receive treatment appropriate to their health needs. They can choose their Medical Practitioner and may request a second opinion.
Safety
Patients have the right to receive safe, high quality healthcare provided by professional and competent staff.
Respect
Patients have the right to be treated with respect, dignity and shown consideration while at Jamison Street Day Surgery taking into consideration their culture, beliefs, values and personal characteristics.
Communication
Patients have the right to receive information about their condition, treatment options and risks.
Patients have the right to receive accurate information regarding cost of their care.
Patients have the right to free, professional, confidential interpreters (including sign language).
Privacy
Patients have the right to privacy and confidentiality of personal information.
Patients have the right to access their medical records and can do this by discussing the request with the Director of Nursing (DON).
Comment
Patients have the right to comment on their care and have their concerns addressed in a timely and sensitive manner
Participation
Patients have the right to be included in decisions and choices about their care.
Patients have the right to give or withhold permission for treatment.
VAD Notification for Consumers
Jamison Street Day Surgery does not provide voluntary assisted dying services. We are committed to receiving any enquiries about Voluntary Assisted Dying in a compassionate and respectful manner and will provide information and support to access the NSW Voluntary Assisted Dying Care Coordination Service. To speak to CareNavigator support staff, Call: 1300 802 133 Monday to Friday, 8:30am to4:30pm (excluding public holidays)
Email: [email protected]